Privacy Policy - Susan Arnold Interiors

Susan Arnold Interiors Ltd understands its obligations in regards to your fundamental right to a private life and has implemented systems and controls to ensure your rights and freedoms are protected.

Susan Arnold Interiors Ltd undertakes to meet its obligations under the Data Protection Act, the Privacy and Electronic Communications Regulations and the EU General Data Protection Regulation (GDPR).

WHO WILL PROCESS YOUR PERSONAL INFORMATION?
Your personal information will be initially processed by Susan Arnold Interiors Ltd.

WHY IS YOUR PERSONAL INFORMATION REQUIRED?
Your personal information is required to enable us to take necessary steps at your request prior to entering into a contract and to perform such a contract.

WHAT HAPPENS IF WE WANT TO PROCESS YOUR INFORMATION FOR OTHER REASONS?
Though there are some legal exceptions, if we wish to process your personal data for any other unrelated purpose than those we have informed you about we will notify you.

WHAT ARE THE CONSEQUENCES IF YOU DO NOT PROVIDE YOUR PERSONAL INFORMATION?
Your personal data is essential to enable us to take steps at your request prior to entering into a contract or to perform a contract to which you are a party.

WHAT MAKES THE PROCESSING LAWFUL?
Because the processing is necessary:

For the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract;
for compliance with a legal obligation to which we are subject;
for the performance of a task carried out in the public interest;
for the purposes of the legitimate interests pursued by us.

KEEPING YOUR INFORMATION UP TO DATE
We will record your information exactly as you provide it. You may ask us to update it at any time and we will action your request promptly and where possible notify relevant third parties of any changes.

HOW WILL WE FURTHER USE YOUR PERSONAL INFORMATION (OUR LEGITIMATE INTERESTS)?

To contact you to ensure that our records of your personal information are correct;
To respond to questions or complaints you have about our services;
To update you with changes in our terms;
For statistical or research analysis relating to the performance of our business or that of our principal and understanding the changing needs of our clients;
To review, improve and develop services we offer or handle complaints;
To pursue debts or unpaid fees;
To evidence company practices;
To evidence the standards and processes carried out conform to the company’s ethical standards and expectations;
For direct marketing activities;
To protect the business from risks which might be introduced by an individual.

You have the right to object to processing for these purposes and we shall cease unless we can show we have compelling legitimate grounds to continue.

WHAT INFORMATION IS REQUIRED?
We only collect information that is necessary to carry out the purposes listed above. This includes information you supply and data we receive from reference agencies. Where practical and lawful we will inform you about any personal data we receive about you from third parties that you may be unaware of.

HOW SECURE WILL YOUR DATA BE?
We will ensure that your data is only accessible to authorised people in our firm and will remain confidential at all times. Appropriate security measures will be in place to prevent unauthorised access, alteration, disclosure, loss, damage or destruction of your information. If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we’ll make sure they give reassurances regarding appropriate security measures in place and only process your information in the way we’ve authorised them to. These organisations won’t be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we’ve set.

WILL WE SHARE YOUR INFORMATION WITH ANYONE ELSE?
We may share your information with:

Appropriate staff such as those who carry out financial functions.
Our recommended suppliers

WHAT ABOUT DIRECT MARKETING?
We will use the information provided now and in the future to carry out direct marketing activities as these are legitimate interests pursued by us.

HOW LONG WILL WE KEEP YOUR INFORMATION FOR?
We will not keep your information for longer than is necessary.

REQUESTING A COPY OF THE INFORMATION WE HOLD
You may at any time ask for a copy of the information we hold about you – it is your legal right. We will provide you with a copy of any non-exempt personal information within one month unless we ask you for an extension of time. To protect your personal data, we will ask you to verify your identity before we release any information. We may refuse your request if we are unable to confirm your identity.

IMPORTANT RIGHTS
You have the right, on grounds relating to your situation, at any time to object to processing which is carried out as part of our legitimate interests or in the performance of a task carried out in the public interest. We will no longer process your data unless we can demonstrate there are compelling legitimate grounds which override your rights and freedoms or unless processing is necessary for the establishment, exercise or defence of legal claims.

You have the right to object at any time to processing your personal data for marketing activities. In such a case we must stop processing for this purpose.

WHAT ARE YOUR OTHER LEGAL RIGHTS?
In addition to the rights above the additional following rights:

Where you have given consent, you have the right to withdraw previous consent to processing your personal data at any time;
You have the right to request from us access to and rectification or erasure of personal data or restriction of processing concerning your data;
You have the right to receive data you have provided to us in a structured, commonly used and machine readable format;

HOW TO CONTACT OUR DATA PROTECTION OFFICER
You can contact our data protection officer about any data protection or marketing issues by:

Writing to:
The Data Protection Officer,
Susan Arnold Interiors Ltd
Abacus House,
450 Warrington Road,
Culcheth, Cheshire,
England.
WA3 5QX

Telephoning: 0161 826 5005
Emailing: design@susanarnoldinteriors.co.uk

HOW DO YOU MAKE A COMPLAINT TO THE REGULATOR?

By writing to:
Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

By telephoning: 0303 123 1113
By emailing: casework@ico.org.uk
By using their website:

https://ico.org.uk/for-organisations/report-a-breach